Terms & Conditions

U.S. DOT Deactivation Services

This website, operated by Hoffenmer provides professional assistance with the deactivation of U.S. Department of Transportation (DOT) numbers and Motor Carrier (MC) numbers through the Federal Motor Carrier Safety Administration (FMCSA) systems.

Service Description

Our DOT deactivation service includes: review of your current DOT/MC status, preparation and submission of all required deactivation forms to FMCSA, verification of successful deactivation, and confirmation documentation. The client acknowledges that final approval and processing of deactivation requests is subject to FMCSA review and approval.

Processing Timeline

Standard deactivation requests are typically processed by FMCSA within 5-10 business days from the date of submission. However, processing times may vary based on FMCSA workload and individual case complexity. Hoffenmer cannot guarantee specific processing timeframes as final processing is conducted by federal agencies.

Client Responsibilities

The client must provide accurate and complete information regarding their DOT/MC authority, company operations, and contact details. The client is responsible for ensuring all outstanding FMCSA requirements (such as biennial updates, insurance filings, or safety audits) are resolved prior to deactivation. Failure to provide accurate information or resolve outstanding requirements may delay or prevent successful deactivation.

Verification and Identity

Identity verification may be required to process DOT deactivation requests, as mandated by federal security requirements. This may include verification through ID.me or other approved identity verification services. The client acknowledges that deactivation requests cannot be processed without proper identity verification when required by FMCSA regulations.

Reactivation

Once a DOT/MC number has been deactivated, reactivation may require filing a new application and payment of all applicable federal fees. Hoffenmer can assist with reactivation services if needed, subject to separate fees and processing requirements.

Fees and Payment

Service Fees

All service fees are clearly disclosed prior to processing and must be paid in full before submission of deactivation requests to FMCSA. Service fees are separate from any federal filing fees that may be required by FMCSA.

Refund Policy

All service fees are final once the deactivation request has been submitted to FMCSA. Refunds will be considered if requested within 48 hours of payment and the deactivation request has not yet been submitted to FMCSA. Refunds are not available once the application has been filed with federal agencies, as processing work has been performed.

Payment Methods

We accept major credit cards, debit cards, and electronic payments through secure payment processors. All payment information is processed through PCI-compliant secure systems.

Privacy Policy

This Privacy Policy explains how we collect, use, share, and protect information about you when you use Hoffenmer Inc, and our services. By using our website or services, you agree to the privacy practices described in this policy.

Information We Collect

Information You Provide

When you use our services, we collect information that you choose to share with us, including: Name, Address, Company name, DOT/MC number, Email address, Telephone number, and Credit or debit card information.

Automatically Collected Information

Our website automatically collects certain information about you and your use of our services, including: Device information, IP address, Browser type and language, Pages viewed, Times accessed, and Pages visited before or after navigating to our website.

How We Use Your Information

We use your information to: deliver our services to you, process your DOT deactivation requests, communicate with you about the services, provide you with updates and status notifications, analyze and improve our website and services, prevent fraud and security concerns, and comply with applicable laws and regulations.

How We Share Your Information

We may share information collected about you in the following situations:

With service providers: To perform functions and process your data.

With federal agencies: FMCSA and DOT to process your deactivation requests.

For legal or security reasons: To comply with legal processes, investigate fraud, or protect rights and safety.

In business transfers: In connection with mergers, acquisitions, or asset sales.

How We Protect Your Information

We take reasonable precautions to protect your information. However, please keep in mind that the Internet is not a 100% secure medium for communication. While we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Cookies and Tracking

We use cookies and similar technologies to collect information about your activity, browser, and device. This helps us remember your preferences, analyze how our services are used, and improve your experience.

Communications and Notifications

Email and Text Messages

Hoffenmer Inc will send you email or text message notifications only after you have provided your contact information and granted us permission to contact you. We may also send you transactional notifications related to your service requests or deactivation status updates.

Message and Data Rates

Hoffenmer does not charge fees for sending notifications. However, your mobile carrier may charge standard rates for text/SMS messages. Message and data rates may apply. Message frequency may vary.

Opt-Out

To stop receiving text messages, reply "STOP" to any message you have received from Hoffenmer Inc, or contact our support center at 866-866-0217. All opt-out requests are processed immediately.

Support

For support or information, please email dothelp@hoffenmer.com or call 866-866-0217.

Service Provision

Service Modifications

Hoffenmer reserves the right to modify, adjust, or otherwise change the manner in which its services are provided at any time, at its sole discretion. These changes may be made to enhance quality, efficiency, compliance, or security of the services.

Additional Information Requirements

Certain deactivation requests may require supplemental information or supporting documents. Applicants will be notified if additional materials are necessary. If the requested information is not received within sixty (60) days from the date of filing, the deactivation request will be considered incomplete and may be dismissed.

Limitations and Disclaimers

Hoffenmer is a private third-party service provider and is not affiliated with, endorsed by, or sponsored by the Federal Motor Carrier Safety Administration (FMCSA) or the U.S. Department of Transportation (DOT). All trademarks, service marks, and trade names referenced on this site are the property of their respective owners.

While Hoffenmer strives to provide accurate and timely service, we cannot guarantee specific outcomes or processing times as all deactivation requests are ultimately reviewed and approved by federal agencies. Hoffenmer is not responsible for delays or denials resulting from FMCSA processing procedures, incomplete client information, or outstanding compliance issues.

Contact Us

If you have any questions about these terms or our services, please contact us:

Phone: 866-866-0217
Email: dothelp@hoffenmer.com
Website: CloseMYDOT.us
Postal Address: Hoffenmer, 2020 Pennsylvania Ave NW #1022, Washington DC 20006

Changes to These Terms

We may make changes to these terms from time to time, in our sole discretion. We will provide notice of material changes by indicating that the Terms & Conditions have been updated on our homepage. Your continued use of the services after changes have been made will constitute your acceptance of the changes.